Terms & Conditions


All clogs are handmade here at our little clog shop. We don’t hold any stock so each pair is made up on receipt and payment of an order.

We aim to make and send out all orders 14 to 28 days from receipt of order. Usually you will have them well within this time as we know how exciting it is making a new purchase. We want you stomping out in your colourful new clogs as soon as possible. If there are any delays during busy periods or holidays you will be informed by email in advance.

An email will be sent out the day before despatch.

We make our clogs with full grain leathers which is full of character and natural marking. As a natural product, please expect to see variations in texture, these should be embraced with the knowledge that you are getting a superior product which will gain a patina with age and improve.

All transactions are in pounds sterling. We accept online payment through Paypal or credit card.

All prices shown on this website are quoted in pounds sterling.

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. You are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.

It is your responsibility to inspect the goods immediately upon receipt and try the clogs on a soft, carpeted surface. We hope you are happy with your clogs but if there is a problem you must notify Jackie Leggett by email to info@jackielovesclogs.co.uk within 7 days. If you fail to do so you will be deemed to have accepted the goods. Unfortunately, we cannot refund or exchange used or customer damaged items. Each pair will be personally inspected on despatch and a photographic record made of their condition.

Where a claim of defect or damage is made the goods must be returned to Jackie Loves Clogs within 14 days of delivery. Upon receipt every attempt will be made to fix any fault and the goods will be returned to you at no extra cost. If you wish to return perfect goods for a refund, this must be done within 14 days of receipt. Items must be returned in perfect condition and in their original packaging and must be adequately insured for the return journey. You are eligible for a full refund less any outbound and return shipping and packing charges once we have received and inspected the goods. All returned goods must clearly show the original order number and details.

For your own protection you are advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will help you in tracking any shipment which is reported as lost, damaged or otherwise undelivered/undeliverable.

We have tried to ensure that the descriptions and specifications are correct on this website. Please note that, while the colours displayed are as close a representation as possible, slight variations in the actual goods may occur.

Please note that all retail prices are accurate in UK sterling only